Privacy Policy

Privacy Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a complaint.

Who We Are

Gravesend Self Storage Ltd is the operator of the website https://gravesendselfstorage.co.uk.

We collect, use and are responsible for certain information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. The person responsible for how we handle personal information is Connor Bath, [email protected].

The Personal Information We Collect and Use

Personal Information Provided by You

In the course of operating our self-storage business, we collect personal information when you provide it to us, such as your name, postal address, email address, phone numbers, date of birth, payment details, identification documents and vehicle details.

We also collect personal information from you if you apply for a job with us or work for us for any period of time. In this context, personal information we gather may include contact details, financial and payment details, details of education, qualifications and skills, marital status, nationality, NI number, job title, and CV.

Personal Information Provided by Third Parties

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us provide services to you and to improve and personalise our service to you. If you apply for a job with us, we may receive information from the people who provide references.

Personal Information About Other Individuals

If you give us information on behalf of someone else as an alternate contact, referee or next of kin, you confirm that the other person has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices; and
• if relevant, give consent to the transfer of his/her personal data abroad.

Sensitive Personal Information

We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we intend to use it.

Children

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

How and When Do We Collect Information from You?

We gather information directly from you face to face if you come to our site for information or to sign a storage agreement and over the telephone if you ring us to make an enquiry. We collect personal information via our website and mobile applications or ‘Apps’ and other technical systems.

Use of Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website to gather anonymous statistical information, improve site functionality, and provide a better experience for users. You can disable cookies in your browser settings if preferred.

Reasons We Can Collect and Use Your Personal Information

Contracts

Where you make enquiries about storing with us before you become a customer, we need to collect personal information about you to take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid for our services under our standard terms of business/contract with you.

Legal Obligations

We collect and use personal information from our customers and staff to comply with our legal obligations, such as anti-money laundering and counter-terrorist financing requirements.

Legitimate Business Interests

Our priority is to provide high quality and secure service to customers, following up effectively on enquiries. We collect personal information to conduct research, improve our services, prevent fraud, and ensure compliance with our business processes.

Credit Checking

We may conduct credit checks on you to make credit decisions and prevent fraud and money laundering. Our search will be recorded on the files of the credit reference agency.

When Will We Contact Any Other Person About You?

If you provide us with details of another person we may contact, we may reach out to that person in case we cannot get in touch with you. This also applies if you provide us with a reference contact for employment purposes.

Who Your Information Might Be Shared With

We may disclose your personal data to:

• other companies within our group;
• service providers under contract with us to support our business operations;
• credit reference agents;
• law enforcement or government agencies in connection with investigations; and
• any other person or agency where required by law.

Keeping Your Personal Information Secure

We have security measures in place to prevent accidental loss, unauthorised use, or access to personal information. We also limit access to personal data to authorised individuals only.

Transfers of Your Personal Information Out of the EEA

We will not transfer your personal data outside of the United Kingdom or European Economic Area, except under specific circumstances with your consent.

How Long Do We Keep Your Personal Information?

We will retain personal information for the period required by applicable UK law, currently six years from the end of our contract with you, or six months after an unsuccessful job application unless you request deletion sooner.

What Rights Do You Have?

Under the General Data Protection Regulation, you have various rights, including the right to access, correct, erase, and restrict the processing of your data. Further information is available from the Information Commissioner’s Office.

How to Contact Us

If you have any questions about this privacy policy or the information we hold about you, please contact us at [email protected], write to us at Mark Ln, Gravesend, DA12 2QB, or call us on 01474 263163.

Changes to the Privacy Policy

This Privacy Notice was published on 30/05/2024 and last updated on 30/05/2024. We may update this policy occasionally.

Do You Need Extra Help?

If you would like this policy in another format (for example: audio, large print, braille), please contact us.